Welcome to the Krown Kicks FAQ page. Below you will find answers to the most common questions about our orders, shipping timelines, payments, and return policies. If you need any further assistance, our UK-based support team is always happy to help.
General Questions
Q: What is Krown Kicks?
A: Krown Kicks is an independent sneaker boutique dedicated to offering a secure, transparent, and dependable online shopping experience. We serve sneaker enthusiasts across the United States, United Kingdom, Canada, and Australia.
Q: Where is Krown Kicks located?
A: Our registered business address is:
Krown Kicks
60 Ercall Close
Birmingham, B23 7TJ
United Kingdom
Q: How can I contact customer support?
A: You can reach our support team through the following channels:
- Email: support@krownkicks.com
- Phone: +44 7486 016950
- Business Hours: Monday – Friday | 09:00 AM – 05:00 PM (GMT/BST)
Orders & Payments
Q: How do I place an order?
A: Simply select your size, add your item to the cart, and proceed to checkout. Once your payment is completed, you will immediately receive an order confirmation email.
Q: What payment methods do you accept?
A: We accept major credit cards and trusted digital wallets at checkout, including:
- Shop Pay
- Visa / Mastercard / American Express
- Apple Pay / Google Pay
- PayPal
Q: Is my payment information secure?
A: Yes. Krown Kicks uses industry-standard SSL encryption and verified payment processors to protect your personal and financial data during every transaction.
Q: Can I cancel or change my order?
A: If you need to modify your size or cancel an order, please contact us immediately. Once an order has been processed, dispatched, or entered transit, it can no longer be canceled or modified.
Shipping & Delivery
Q: Which countries do you ship to?
A: We currently ship to the United States, United Kingdom, Canada, and Australia.
Q: How long does order processing take?
A: Orders are typically processed and quality-checked within 1–2 business days (Monday–Friday). Our daily order cut-off time is 03:00 PM (GMT/BST). Orders placed after this time begin processing on the next business day.
Q: How long does shipping take?
A: Estimated delivery times (including processing and international transit) depend on the shipping method selected at checkout:
- Express Shipping: 5–7 business days
- Standard Shipping: 7–10 business days
- Free Shipping: 10–15 business days
Q: Which shipping carriers do you use?
A: Depending on your destination and selected method, orders are delivered via trusted carriers including Royal Mail, USPS, UPS, FedEx, DHL Express, Canada Post, and Australia Post.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a shipping confirmation email with your tracking number. Please note that tracking updates may take 24–72 hours to appear in the carrier's system while parcels clear international customs transit.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Returned items must be unworn, unused, and in their original packaging with all tags and boxes intact.
Q: Do you accept exchanges?
A: Yes. We accept size or item exchanges for eligible unworn products within the 30-day return window.
Q: Is there a return shipping fee?
A: For non-defective returns (such as sizing changes or buyer remorse), approved returns are subject to a flat international return shipping fee of $57.00 (or equivalent), unless otherwise stated. We do not charge any restocking fees.
Q: How long does it take to receive a refund?
A: Approved refunds are processed within 7–10 business days after the returned item arrives at our facility and passes inspection.
Q: What if my order arrives damaged or incorrect?
A: Please email our support team within 48 hours of delivery with your order number, a brief description of the issue, and clear photos of the item and shipping label. We will resolve it promptly.
Product Authenticity & Privacy
Q: Are your products brand-new and inspected before shipping?
A: Yes. Every pair sold by Krown Kicks is brand-new and undergoes a multi-point physical quality and authenticity inspection prior to dispatch.
Q: Will products look exactly like the photos?
A: We strive to display product images as accurately as possible; however, minor variations in lighting or display calibration may occur depending on your screen settings.
Q: Do you share customer information?
A: Never. We strictly follow our Privacy Policy and never sell or rent personal customer data to third parties.