Privacy policy
This Privacy Policy describes how Krown Kicks ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website or via the Shop App (collectively, the "Services"). In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
1. Personal Information We Collect
We collect personal information from the following sources:
· Information Collected Directly from You: Basic contact details (name, billing and shipping address, phone number, email), order details, account login details, and customer support communications.
· Information Collected Automatically (Cookies): Device information, browser type, IP address, network connection, and interaction data collected automatically via cookies, pixels, and Shopify analytics.
· Information Obtained from Third Parties: Data from service providers supporting our store, including Shopify, Shop Pay, payment processors, and shipping carriers.
2. How We Use Your Personal Information
· Providing Products & Services: Processing payments, fulfilling orders, sending order and tracking notifications, and managing returns or exchanges.
· Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent, unauthorized, or illegal transactions.
· Marketing & Communications: Sending promotional emails or SMS updates where you have opted in, and improving our store experience.
· Customer Support: Responding promptly to inquiries via email, phone, or messaging channels.
3. Cookies
Our store uses cookies powered by Shopify to remember your cart, preferences, and checkout session, as well as to run analytics. Most browsers accept cookies automatically, though you may adjust your browser settings to remove or reject cookies (note that disabling cookies may affect store functionality).
4. How We Disclose Personal Information
We do not sell your personal information. We disclose personal information only to trusted third parties necessary to operate our business, including Shopify, payment gateways, fulfillment and logistics carriers (Royal Mail, USPS, UPS, FedEx, DHL Express, Canada Post, Australia Post), and legal authorities where required by law.
5. User-Generated Content
If you submit product reviews or other public content on our Services, that content may be visible to other visitors. We are not responsible for the privacy practices of third parties who view publicly posted information.
6. Third-Party Websites and Links
Our website may contain links to third-party platforms. We are not responsible for the privacy, security, or content of external websites not operated by Krown Kicks.
7. Children's Data
Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.
8. Security and Retention of Your Information
We use industry-standard SSL encryption and Shopify's PCI-DSS compliant infrastructure to protect your data. We retain personal information only as long as necessary to fulfill orders, comply with UK legal and tax obligations, resolve disputes, and enforce our agreements.
9. Your Rights and Choices
Depending on your location (including under UK GDPR and applicable US/EU privacy laws), you may have the right to access, correct, or request deletion of your personal data, or opt out of marketing communications at any time by contacting us.
10. Complaints & International Transfers
Your personal information may be transferred outside the United Kingdom (including to Shopify servers in North America and logistics partners in destination countries) using recognized legal safeguards. If you have concerns about how we handle your data, please contact us directly so we can resolve the issue.
11. Changes to This Privacy Policy & Contact Us
We may update this Privacy Policy periodically to reflect operational or legal changes. For privacy inquiries or data requests, please reach us at:
Krown Kicks
Registered Business Address: 60 Ercall Close, Birmingham, B23 7TJ, United Kingdom
Email: support@krownkicks.com
Phone: +44 7486 016950
Business Hours: Monday – Friday | 09:00 AM – 05:00 PM (GMT/BST)