Refund policy

1. Return Eligibility

At Krown Kicks, we want you to shop with confidence. We accept returns for eligible orders within 30 days of the delivery date for customers in the United States, United Kingdom, Canada, and Australia.

· Items must be completely unused, unworn, and unwashed.

· Items must be returned in their original undamaged shoebox and packaging with all tags attached.

· Proof of purchase (order number or confirmation email) is required.

2. Exchanges

Yes, we accept size or item exchanges for eligible unworn products within the 30-day return window. Contact our support team with your order number to arrange an exchange.

3. Return Method & Process

Returns are accepted by mail-in shipment only and require prior authorization. Please do not send items back without contacting us first.

· Step 1 – Request Authorization: Email support@krownkicks.com with your order number and reason for return.

· Step 2 – Receive Instructions: Our team will review your request and provide return shipping instructions.

· Step 3 – Ship & Share Tracking: Send the parcel using a trackable carrier and share the tracking number with us.

4. Return Shipping Fees & Restocking Fees

· Restocking Fee: $0.00 (We do not charge any restocking fees).

· Return Shipping Fee: For non-defective returns (such as sizing changes or buyer remorse), approved returns are subject to a flat international return shipping fee of $57.00 USD (deducted from your final refund when a prepaid return label is arranged).

5. Refunds

Once your returned item arrives and passes inspection, we will notify you of approval. Approved refunds are processed within 10 business days directly back to your original payment method.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact support@krownkicks.com within 48 hours of delivery with your order number, a description of the issue, and clear photos of the product and shipping label so we can resolve it promptly at no cost to you.

7. Non-Returnable Situations

· Items showing signs of wear, outdoor use, creasing, or missing original packaging.

· Return requests submitted more than 30 days after delivery.

· Gift cards, final-sale promotional items, or parcels returned without prior authorization.

8. Return Address & Customer Assistance

Approved returns must be sent to the return address provided by support (Registered Hub: 60 Ercall Close, Birmingham, B23 7TJ, United Kingdom). Need assistance?

Krown Kicks
Registered Business Address: 60 Ercall Close, Birmingham, B23 7TJ, United Kingdom
Email: support@krownkicks.com
Phone: +44 7486 016950
Business Hours: Monday – Friday | 09:00 AM – 05:00 PM (GMT/BST)